You can reach zippous.shop by email, phone, or mail. Email is the fastest path for order questions because it keeps the order number, SKU, and photos in one thread. Send mail to zippo@gmail.com. Include your order number whenever you have one. For a listing question include the product name and SKU from the page. Phone is (888) 856 6866. Calls are taken during the Bradford business week. If we miss you, leave a number and a window and we will return the call. Mail and returns correspondence can be sent to 401 Congress St, Bradford, PA 16701. Do not send a product return to that address until you have a return authorization from customer service.

Tell us what you need in the first message. For a missing parcel, include the order number, the shipping name, and the ZIP. For damage, attach photographs of the outer carton, the inner pack, and the item. For a change of address, write as soon as you pay so we can catch the order before it is packed. For a return, say which SKUs are coming back and whether you want a refund to the original payment method. We do not take payment card numbers by email. Checkout is the only place to pay.

The shop does not offer cash on delivery and does not have a public walk-up counter for picking up web orders. All web orders ship. Guest checkout works without an account. If you created an account you can also use My Account to see past orders. Tracking links arrive by email when the carrier scans the parcel. You can also use the Track Your Order page. Shipping follows a simple rule. Orders of twenty dollars or more ship free inside the United States. Orders under twenty dollars have a ten dollar shipping charge. The same sentence appears in the header, on product pages, in the cart, and at checkout because it is the live WooCommerce setting.

We read the inbox in the order messages arrive, with packing and damage tickets first. A clear subject line such as Order 1234 damage photos helps. Please do not send the same question to three addresses on the same day. One thread is enough. Social comments are not a support queue and may be missed. For privacy requests use the Privacy Policy page and zippo@gmail.com. For legal notices use the same email with Legal in the subject.

If you are writing about a lighter that will not spark, describe whether it is out of fuel, whether the flint wheel turns, and whether you have already fitted a new flint. Many no-spark tickets are empty tanks. If you are writing about an insert, tell us whether you bought a butane, pipe, rechargeable, or utility insert and which case it sits in. If you are writing about eyewear, include the lens power if the listing had one. These details save a round of questions.

zippous.shop is an independent storefront. We cannot speak for a factory warranty office that is not this shop. We can refund or replace a purchase that arrived wrong or damaged under the Returns page. Manufacturer date codes, if you are researching a lighter you already own, are a reference topic and not a repair booking form. We do not run a live customizer. Please do not email artwork for engraving expecting a proof. Customize It is a product collection.

We are glad you wrote. A short, complete message gets a short, complete answer. Email zippo@gmail.com. Phone (888) 856 6866. Address 401 Congress St, Bradford, PA 16701. This is the contact page for zippous.shop. Hours follow the United States Eastern business week. Holiday weeks can add a day. If your question is about an order that has not been paid, you can abandon the cart and start again. Unpaid carts are not orders. Paid orders have a number. Use that number. We look forward to helping you find a pocket lighter, an insert, fuel, or outdoor gear and to getting the parcel to the right door.