Unused items in original condition may be returned to zippous.shop within fourteen days of delivery. Start a return from your order email or by writing to zippo@gmail.com with the order number, the SKU, and a short reason. We will reply with a return authorization and the address to use. Do not send a parcel without that authorization. The item should include the original packaging, any hangtag or sleeve that shipped with it, and all inserts or bits that were in the box. Used fuel, opened butane, worn flints, and items that show flame, scratch, or engraving wear are not eligible. Personalized or made-to-order pieces, if ever offered and fulfilled, are not returnable unless they arrived damaged or incorrect. Gift sets can be returned only if every piece in the set comes back unopened.

Once the warehouse receives and inspects the return we issue a refund to the original payment method. Shipping you paid on the outbound order is refunded only when the return is our error, such as a wrong SKU or a factory defect confirmed on arrival. Return freight is prepaid by the shop when we sent the wrong item. In other cases you pay the return postage unless a state law says otherwise. Refunds post after inspection, usually within several business days of the warehouse receiving the carton, then the bank may take additional days to show the credit. Exchanges are processed as a return plus a new order so inventory and shipping rules stay accurate. If you prefer a size or insert swap, say so in the first email and we will check stock before you ship.

Damaged-in-transit claims need photographs of the outer carton, the inner pack, and the item. Keep the carton until the claim closes. A missing package marked delivered should be reported within seven days so we can open a carrier trace. We may wait for the trace before sending a replacement. Warranty language printed by a manufacturer, if any, is between you and that manufacturer. This shop handles the purchase refund described on this page. We do not collect restocking fees on unused, unopened returns that arrive within the fourteen day window. Returns after fourteen days may be declined. Holiday orders follow the same fourteen day clock from the delivery scan, not from the gift date.

To request a return write to zippo@gmail.com or call (888) 856 6866. Mail about returns can also go to 401 Congress St, Bradford, PA 16701. Include your order number every time. A refund cannot be sent to a different card than the one that paid. Guest checkout returns still work if you have the order number and the billing email. Opened eyewear that has been worn, wallets that show crease wear, and candles that have been burned are not unused. Hand warmers that have been fueled are not unused. If a listing was not as described we will make it right with a refund or a replacement after we review the photos. This page is the written returns policy for zippous.shop. Keep a copy of the carrier receipt when you send a return so we can look up a carton that has not arrived. We inspect returns in the Bradford warehouse in the order they land. Peak weeks can add a day or two to inspection. We will email when the refund is queued. If only part of an order is coming back, list the SKUs clearly so the rest of the order stays closed. Store credit is offered only when you ask for it and we agree in writing. Cash on delivery returns are not accepted. International returns are not in scope because we do not ship outside the United States. A return that arrives without authorization may be delayed until we match it to an order. Write first, then ship. This keeps the fourteen day window clean and the refund faster.