Here are common questions about shopping on zippous.shop. If your question is not covered, write to zippo@gmail.com or call (888) 856 6866.

How does shipping work. Orders of twenty dollars or more in merchandise subtotal ship free inside the United States. Orders under twenty dollars are charged ten dollars. An order that equals twenty dollars exactly ships free. Tax does not count toward the threshold. Coupons reduce the subtotal before the rule runs. The methods are configured in WooCommerce as free shipping with a twenty dollar minimum and a ten dollar flat rate for smaller carts.

Where do you ship. We ship to United States addresses. International shipping is not offered. A full street address works best. P.O. boxes are accepted when the carrier allows them. Fuel and butane can have extra carrier limits.

How long will my order take. In-stock items usually leave the warehouse within a few business days after payment. Tracking is emailed when the carrier scans the parcel. Weekends, holidays, weather, and remote ZIP codes can add time. We cannot promise a delivery hour.

Can I buy as a guest. Yes. Guest checkout is enabled. You can also create an account to save addresses. Either path uses the same cart and the same shipping rule.

Do you offer cash on delivery. No. Payment is due at checkout.

What is Customize It. That collection holds products that are sold as shown. This shop does not run a live design studio. If a working customizer is added later and tested, it will be labeled only after it actually works.

How do filters work. On lighter collections you can narrow by case color, case shape, decoration process, finish, gift occasion, license, special collections, theme, and price when those attributes exist on the listings. Empty filters are hidden.

What if an item is out of stock. We do not invent stock. If a listing is out of stock you cannot add it. Use the search or a sibling collection to find a similar finish or insert.

How do returns work. Unused items in original condition may be returned within fourteen days of delivery. Write to zippo@gmail.com first for an authorization. Opened fuel, used flints, burned candles, and worn wallets are not unused.

How do I track an order. Open Track Your Order and enter the order number and billing email, or use the link in the shipment message.

What is your contact information. Email zippo@gmail.com. Phone (888) 856 6866. Address 401 Congress St, Bradford, PA 16701.

Are the prices real. Yes. Prices come from the public catalog harvest. We do not invent a sale price when the source had none. If a listing had no image or no price it was not imported.

Do you engrave on this site. No. Product pages that mention engraving as a factory process describe the object as sold. There is no upload-your-art tool here.

Can I change an address after I pay. Write immediately to zippo@gmail.com with the order number. If the warehouse has not packed, we can often update the street. After the carrier scans, changes go through the carrier.

Do you sell to retailers. This storefront is for household orders. For bulk questions use the same email and we will tell you what we can do.

Why do some cards say Choose options. Those listings have more than one insert, color, or size. Pick the option on the product page, then add to cart.

Is the announcement the same as checkout. Yes. The header, cart, checkout, and this FAQ all describe the twenty dollar free and ten dollar under rule that WooCommerce actually uses.

How do I contact you about privacy. Use zippo@gmail.com and the Privacy Policy page.

This FAQ is for zippous.shop. Policies on other websites do not apply here. If two pages ever seem to disagree, the Shipping Policy and Returns pages control those topics, and checkout uses the live WooCommerce methods. We update this page when a process changes so shoppers are not reading stale steps. Keep your confirmation email. It is the fastest way for us to find your order. Fuel cannot travel on every aircraft service. If a carrier rejects a method we will write to you with the next option. Adult purchases of lighters and fuel must follow the law in your state. We may cancel an order that we cannot legally ship. Thank you for reading before you buy. A short email with a SKU saves a long thread. We answer during the Bradford business week.